Our representatives, distributed across the territory, ensure a close relationship with our customers.

Your account manager

If you are already a customer, go to your "My contacts" area to get your account manager contact details”.  
As part of each market services, your account manager is your main point of contact for any subject relating to your activity on the electric power system. He or she monitors your contracts and provides support for your projects.

Sales division

At the national level, the key account management group is responsible for liaising with the purchasing divisions of the groups and the representative bodies (e.g. professional unions, consumer associations...).

Locally, the 8 customer services and 2 customer services in charge of data, invoices and contracts, distributed across the territory, ensure a close relationship with clients.

For any questions concerning your electricity market activities, please contact the market services division:

Market services division

22 boulevard Finot
93200 SAINT-DENIS
Tél. : +33 1 41 66 70 00
Email : marketservices@rte-france.com

You may contact your account manager for any questions concerning your contracts, your access to the network, the quality of your electricity, your maintenance work or connection:

Lille customer service

913 avenue de Dunkerque - BP 427
59160 LOMME
Tél. : 03 20 22 67 63
Email : commercial-lille@rte-france.com

Lyon customer service

Immeuble VillaRte
1 rue Crepet
69007 LYON
Tél. : 04 27 86 32 01
Email : commercial-lyon@rte-france.com

Marseille customer service

82 avenue de Haïfa - CS 70319
MARSEILLE CEDEX 08
Tél. : 04 91 30 96 61
Email : commercial-marseille@rte-france.com

Nancy customer service

8 rue de Versigny - TSA 50216
54608 VILLERS-LES-NANCY
Tél. : 03 83 92 23 23
Email : commercial-nancy@rte-france.com

Nantes customer service

ZAC de Gesvrine
6 rue Kepler - BP 4105
44241 LA CHAPELLE SUR ERDRE CEDEX
Tél. : 02 40 67 37 21

Email : commercial-nantes@rte-france.com

Île-de-France - Normandie customer service

3-5 cours du Triangle
92036 LA DEFENSE

Email : commercial-idf-normandie@rte-france.com

Toulouse customer service

6 rue Charles MOULY - BP 13731
31037 TOULOUSE CEDEX 1
Tél. : 05 62 14 92 41
Email : commercial-toulouse@rte-france.com

You may contact your account manager for any questions concerning meetering, invoices and contracts:

Lyon customer service in charge of data, invoices and contracts

Immeuble VillaRte
1 rue Crepet
69007 LYON
Tél : 04 27 86 33 01
Email : rte-lyon-accueil-client@rte-france.com

Nantes customer service in charge of data, invoices and contracts

ZAC de Gesvrine
6 rue Kepler - BP 4105
44241 LA CHAPELLE SUR ERDRE cedex
Tél. : 02 40 67 33 01
Email : rte-nantes-accueil-client@rte-france.com

La Hotline

For all technical aspects related to the information system or any question concerning the public data on the customer service portal, contact the RTE hotline.

International phone number for customers based abroad (free service) : +800 80 50 50 50

Phone number for customers based in France only: 0810 80 50 50

Email: rte-hotline@rte-france.com

Connection department

The grid connection department deals with your requests to connect or modify your connection to the public transmission grid.

For any project to connect a new power generation facility (or unit) or to modify an existing power generating facility, please consult the following page: Connecting a generation facility - RTE Services Portal (services-rte.com)

For any project to connect a new consumption facility installation or to modify an existing consumer installation, please consult the following page: Connect your consumption facilities - RTE Services Portal (services-rte.com)